Return & Replacement Policy

At Acrylify, every product is thoroughly quality-checked before dispatch. If you receive an item with an issue, please review our Return & Replacement guidelines below.

Standard Products

  • If a standard product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos.

  • After verification, we will offer a replacement or refund, depending on availability and the nature of the issue.

  • Returns requested for personal reasons (change of mind, incorrect selection, etc.) are accepted only if the product is unused, in original condition, and returned with intact packaging.

  • In such cases, return shipping and handling charges may be deducted from the refund amount.

Custom Products

Custom products are made specifically based on customer-provided inputs such as size, image, text, or design. Therefore:

  • Returns are not accepted for custom products

  • Replacement is provided only if the product is damaged in transit or incorrectly delivered

  • Minor variations in colour, print, or finish are natural and not considered defects

  • Cash on Delivery (COD) is not available for custom orders

Sale & Clearance Items

  • Items purchased during sales or clearance offers are final sale

  • Returns are not accepted

  • Replacement is provided only in case of damage or wrong delivery

Replacement Processing

Approved replacements are dispatched after verification and may take 5–7 working days, depending on availability and location.

Policy Updates

Acrylify reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon publication on the website.